Q LIVE FAQ’s

Common Questions - General

  • What is Q LIVE?

Q LIVE is an amazing live game show app with cash prizes. Join the nation and play along live. Get all 12 questions correct and win real money. Go on, you’ve nothing to lose!

  • How much does it cost?

It’s absolutely free - we think that’s a fair price!  Available in the App Store and Google Play Store.

  • How do you play?

We’ll send push notifications to join the live game.  Don’t be late or you can only watch. 

Once you’ve joined, all you need to do is answer the questions by tapping your device. But think quick, as you only have 10 seconds to answer.

If you tap the wrong answer or run out of time you’re eliminated from winning the cash prize. DOH! But keep on playing the game for leaderboard points.

Answer all 12 questions right and you win - it’s that simple. If there are multiple winners of the game the prize is split between you.

No winners? No worries. The cash prize rolls over to the next quiz.

Cash out with PayPal any time.

  • What are leaderboard points?

When you are eliminated from the game, make sure to keep playing. For every question you get right, even if eliminated, you gain leaderboard points.

  • What times are games scheduled for?

‘Quiz O Clock’ occurs weekdays at 1pm and 8pm, Saturdays and Sundays at 8pm.

  • Why does Q LIVE require my contact details to sign up?

We need your information to reach you if you win (and to authenticate that you’re you).

  • Can I request a shout out?

Follow us on Twitter for requests! @QLIVE

  • Where does the money come from?

All prizes are provided by us, News UK & Ireland Limited.

Common Questions - Referral Codes

  • What is my referral code?

That’ll be your username. Tell your friends and family to use it when they sign up and get an Extra Life when they play their first game - lovely. You can refer as many friends as you like - the more the merrier - but they can only use your code once.

  • I haven’t yet received an Extra Life from a referral

Don’t worry, try confirming the spelling with your friend. You’ll receive an Extra Life as soon as they play their first game.

Common Questions – Extra Lives

  • How do extra lives work? 

If you get a wrong answer, you can choose to use your Extra Life so you are not eliminated and you’ll still have a chance of winning the prize. But be quick, you need to redeem your life before the next question starts.

You’ll get an Extra Life any time a new Q LIVE user signs up using your referral code and plays their first game. Only one Extra Life can be applied per game and an Extra Life cannot be used for questions 10, 11 or 12. Each extra Life can only be used once. There is no expiry date on an Extra Life.

Common Questions – Cashing Out

  • How do I claim my winnings?

Prize money is paid out via PayPal when you 'cash out'.  You must cash out within 90 days of winning or your prize money will be forfeited. 

Tap your balance to go to the cash out page.  Type in your PayPal email address and payment will be sent to your PayPal account.

  • How long before I receive payment?

Pay-outs can take up to ten days, but for larger prizes over £500 we’ll contact you directly.. Still having issues after ten days? Don’t worry – just contact us at QLIVE@news.co.uk

  • I don’t have PayPal

Sorry, you must have a PayPal account to cash out your Q Live balance. It’s easy to join!

Common Questions – More

  • Who can I contact with media enquiries?

We’d love to talk! Contact us QLIVE@news.co.uk for more info.

  • Who can I contact about partnership and commercial enquiries?

Contact us for all the facts at QLIVE@news.co.uk

  • Who can I speak to about Terms of Use issues

Please review our Terms of Use section, and send any further enquiries to QLIVE@news.co.uk

  • How can I change my marketing preferences

If you want to opt in to receive marketing [emails] from us, or withdraw any consent you’ve previously given us, please just email us at QLIVE@news.co.uk

Common Problems – Registration

  • I’m having a problem creating/updating a username 

Valid usernames consist of alphanumeric characters. Usernames can only be between 1  and 15 characters with no banned words. If this hasn’t fixed the bugs, then contact us at QLIVE@news.co.uk with your username and we will look into it!  

Common Problems – Cashing Out

  • I’m having a problem cashing out 

Well done for winning clever clogs. Cash outs can take up to 10 days to complete. If you’re still having issues after that, email QLIVE@news.co.uk, include your username and PayPal email and we’ll look into it.

Common Problems – Notifications

  • I’m not receiving push notifications 

You should receive push notifications to tell you when a quiz is about to start. To ensure your notification settings are turned on: Click on “Settings” in your device’s applications list. Select “Notifications” and find Q LIVE in your list of apps. Make sure all of your settings in this screen are turned ON.

Still not receiving pushes? You can reset your notification settings by disabling and then re-enabling your notifications.

You can uninstall and then re-install the app. Once installed, you will be prompted if you would like to receive notifications. Click “Allow”.

What is Quizmas?

During each evening show between 1 December and 24 December 2018 we’ll be awarding a prize to one lucky winner of the “Quizmas” question. The Quizmas question may be any of the first 11 questions which we ask during a show. We’ll tell you during the show, before the relevant question, that it’s the Quizmas question and what the Quizmas prize for that day is – it may be a cash or a non-cash prize. Additional special terms may apply to some non-cash prizes. We’ll tell you about these during the relevant show.

The winner of the Quizmas prize will be selected at random from everyone who answers the Quizmas question correctly and who has not previously been eliminated from that show. The winner will be announced live on the show. If you win a Quizmas prize which is cash, this will be added to your balance and you can cash-out in the normal way. If you win a non-cash Quizmas prize we’ll ask you to contact us to provide us with your address for delivery via email using QLIVE@news.co.uk. Your delivery address must be in the United Kingdom, the Channel Isles, the Isle of Man or the Republic of Ireland and you must provide it to us within 7 days of the show in which you won the Quizmas question. Non-cash prizes should be delivered within 30 days of you providing your delivery address. Please see the Game Rules for further terms and conditions.

Common Problems – Installation

  • Updating an iOS

Please visit Q LIVE from your device to download the latest update.

  • Updating an Android

Please visit Q LIVE from your device to download the latest update.

  • I can’t download Q LIVE from the Play Store, how come

Q LIVE for Android is available for Operating System 5.0 and newer. Check to make sure your Android’s OS is up to date!

  • Where can I read the T&Cs for the App? 

Terms of Use and Full Game Rules